Refund/Cancellation Policy

A legal disclaimer

Effective Date: November 2025

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At The Sorted Life, I value your time and mine. Each appointment is personally reserved and prepared for, which is why I maintain the following refund and cancellation terms:

1. Cancellations

• Cancellations must be made at least 24 hours in advance of your scheduled appointment.

• If you cancel within 24 hours, a 50% cancellation fee may apply.

• No-shows (no communication by the appointment time) will be charged 100% of the service total.

2. Deposits

• Some appointments may require a non-refundable deposit to secure your spot, especially for large or multi-day projects.

• Deposits will be applied toward your final balance.

• Deposits are non-transferable to other dates unless the reschedule request is made at least 24 hours in advance.

3. Refunds

• Refunds are not provided once a service has been started or completed, as time and labor have already been provided.

• If you are unsatisfied with your service, please contact me within 24 hours so I can review and offer a solution (such as a re-cleaning or service adjustment).

• Refunds will only be issued if The Sorted Life cancels a service and cannot provide a rescheduled date.

4. Late Payments or Balances

• Payments are due at or before service completion.

• Outstanding balances not paid within 48 hours may result in an added late fee and refusal of future bookings until resolved.

5. Emergencies

• I understand that emergencies happen. In genuine cases (such as illness or accidents), cancellation fees may be waived at my discretion.

6. Agreement

• By booking a service with The Sorted Life, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.